Cleaning Protocols and Attendee Safety

Your Safety is Our #1 Priority

A white female RCC staff member with short, black wavy hair wearing a gray RCC uniform polo shirt and dark-colored pants wipes down tables in the Main Lobby with a Security Stand in the background.

The Raleigh Convention Center is proud to have expanded our already-stringent cleaning procedures in the wake of COVID-19. Without exception, our team is dedicated to go above and beyond to ensure the safety and health of our visitors and staff.

In addition to the protocols and procedures below, our staff are actively monitoring and engaged in the industry's best practices for attendee health. We have implemented the cleaning guidelines recommended by the CDC and State and local health agencies and required by the GBAC STAR™ accreditation.

We invite you to explore the ways we are keeping our facilities safe for you and our community.

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GBAC STAR™ Facility Accreditation

The Raleigh Convention Center, Martin Marietta Center for the Performing Arts, and Red Hat Amphitheater are GBAC STAR™ accredited. Our Complex is the first multi-venue accreditation in North Carolina.

GBAC STAR™ is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities.

This accreditation means that a facility has:

  • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2).
  • The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease.
  • Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response.


A blue GBAC STAR Seal with scalloped edges that reads "Global Biorisk Advisory Council GBAC STAR Facility 2021" in white circular text
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Our Cleaning Protocols

Although most of the cleaning in the Raleigh Convention Center happens behind the scenes, our dedication to health and safety is always front and center.

  • The City is requiring City employees to be fully vaccinated from COVID-19 by September 17, 2021 or be subject to weekly COVID-19 testing. 
  • Disposable face masks are available for all staff members at all times.
  • Based on event requirements/needs, we will work to accommodate client’s requests regarding masks.
  • Cleaning staff will be issued fresh gloves to avoid cross contamination of surfaces.
  • Completion of the Count on Me NC COVID-19 statewide business pledge and training courses.
  • Cleaning protocols to avoid and prevent cross contamination of surfaces.
  • More rigorous and continual cleaning and disinfection of frequently touched surfaces, such as door handles, handrails, push plates, interior and exterior elevator buttons, desks, countertops, point-of-sale terminals, keypads, tables, chairs, seats, beverage stations, water fountains and dispensers, vending and ice machines, and trash receptacles.
  • Increased and updated staff training on the thorough cleaning of restrooms, including partitions, mirrors, fixtures, countertops, toilets, urinals, paper product and soap dispensers, floors, door handles, knobs, baby changing stations, sanitary product containers, and handrails.
  • Increased signage throughout the facility to remind visitors and staff to wash hands.
A white female RCC staff member with short wavy hair in gray short-sleeved uniform polo and dark-colored pants spraying a cleaning product on the glass doors of the Main Entrance with her left hand while holding a red cloth in her right hand.
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Food Safety and Preparation

Sodexo Live!, our in-house caterer, leads the way in food safety and thoughtful food preparation. While there is no evidence that COVID-19 or other respiratory viruses can spread through food, Sodexo Live! has taken the following steps.

Our Team

  • Increased training for all team members
  • Completion of the Count on Me NC COVID-19 statewide business pledge and training courses
  • New, targeted cleaning solutions, including CDC-recommended level products
  • Increased number of sanitizing stations
  • Increased cleaning schedule
  • Gloves for all staff during food preparation

Food Service

  • Individually packed meals
  • Modified buffet services
  • Specialized packaging
  • Adapted menus

Reduced Contact with Shared Surfaces

  • Touchless payment options
  • Point-of-sale barriers
  • Wrapped silverware
  • Single-use condiments
Rectangular teal and white Count on Me NC certification badge that reads "Count on Me NC Raleigh Convention Center" in white and black text